Paulette Rowland

 

 

s         Proactive and results-oriented IT Project Management Professional with 25 years of IT/facilities background and 13 years of progressive experience in enterprise-level complex projects as well as PMBOK processes

s         Extremely motivated with strong work ethics, coupled with flexibility in adapting to technical environment; successfully progressed from analytical and applications work to senior management positions 

s         Keen understanding of PM priorities; a genuine team player committed to managing operations and projects while contributing to business development and revenue-producing activities

s         Adept at maintaining focus on achieving bottom-line results while creating and optimizing advanced technology and business solutions to meet a diversity of needs

s         Developed multiple functional areas of technology and business in planning, execution, control and implementation of project; effectively managing timeline, cost, quality, scope with virtual, internal and vendor team resources.

s         Prioritize multiple tasks effectively and set priorities among competing demands

s         Mentors Project Analysts, Jr. PMs, both within organizations and within PMI Chapters.

 

 

 

	Professional Background
Project Manager II (Fidelity Information Systems – Little Rock, AR)                  Current Key Contributions: s       Manage implementations for client base of large financial institutions.  Each client has multiple deployments annually for software developed across various in-house groups.  Effort is estimated, planned, managed and tracked through implementation. s       Manages testing teams to estimate, manage and track work effort of each client development. Use of JIRA software to manage defects from identification to closure. s       Works with clients to coordinate UAT testing and tracking of defects from identification to resolution and closure. s       Facilitates team status meetings with each of 14 client project teams to coordinate project activities, communicate release status and manage risk and issues.     Enterprise Project Manager (Acxiom Corporation – Little Rock, AR)                               2010-2014

Key Contributions:

s       Project Manager within the EPMO and also within corporate divisions.  Project work assigned to priority client within the organization.

Paulette Rowland | 2         Project Manager (Tek Systems – Bentonville, Arkansas)                               MAR  – JUN  2010

Key Contributions:

s       Contracted Project Manager within the EPMO at client in Fort Smith, Arkansas. 

 

 

 

Project Manager (University of Arkansas-Little Rock)

2009-2010

Key Contributions:

s       Working part-time in the Graduate Assistanceship Program in the UALR PMO while pursuing my Masters in Management Information Systems (MMIS) at the UALR College of Business.

 

 

Alltel Corporation § Little Rock, AR, 1984-2009

A leading telecommunications company based in Little Rock, Arkansas that provided a wide range of services, including wireless, local telephone, long-distance and Internet network operations to more than 11 million customers throughout 50 states. Acting as Alltel Wireless, the company possessed the largest network coverage in the United States. Apart from telecommunications, Alltel was also engaged in financial services, networking solutions and operations management. The company was purchased by Verizon Wireless in January 2009.

 

Project Manager (Enterprise Project Management Office-EPMO)

2005-2009

Key Contributions:

s       Facilitated creation and development of project plans using MS Project and other tools and successfully managed the schedule from planning through closure

s       Conducted project estimate workshops for project stakeholders and vendors to drive project estimates; checked estimates to ensure accuracy of estimates delivered by functional areas

s       Guaranteed that deliverables from all functional teams complied to deadlines and quality constraints based on CMMI and SDLC guidelines as well as met or exceeded all stakeholders expectations

s       Customized use of specific project management techniques to each assignment, emphasized risk and change management as well as prepared reports as required; determined and conveyed changes, issues and risks for resolution; managed geographically distributed and culturally diverse work-groups as well as third party vendors.

s       Met with resource managers to obtain needed resources in order to complete project on time and within budget and contacted third party vendors providing project specific support or software customization, including packaged implementations

 

 

Associate Project Manager (Enterprise Project Management Office-EPMO)

2001-2005

Key Contributions:

s       Utilized in-depth aptitude in software tools in generating project plans, metrics, reports, and other documentation; directed multiple associated and non-associated projects with varying complexities

 

s       Initially designated to take over in-progress projects in the control phase which progressed to leading small projects through all life cycle phases

s       Assisted Sr. Project Managers by managing sub-plans on large projects

 

 

s       Assembled and managed command centers responsible for end user and transition team support during implementation and conversion go-live processes

s       Managed internal development resources, clients and outside service providers

s       Successfully supervised and handled three to five projects at the same time

 

 

Senior Project Analyst, Alltel Information Services (Project Management Office-PMO)

1999-2001

Key Contributions:

s       Supported area project managers in all project-related duties and updated all reports for assigned projects

s       Provided assistance to Senior Project Manager responsible for large projects

s       Assigned in Bangkok, Thailand in 2001 for Alltel Information Services PMO

s   Organized PMO for onsite project manager, coordinated with local project analysts and development resources and trained personnel on process and procedures needed to consistently communicate project aspects with project managers at corporate office in Little Rock

 

 

Systematics (n.k.a. Alltel Information Services) § Little Rock, AR, 1984-1999

A company dedicated to creating and maintaining clients’ financial software. In 1992, Alltel purchased the company, merging Systematics’ Copy Department and Distribution Department with Alltel Printing Department and Archival Department.

 

 

Manager, Copy, Print, Distribution and Archival Departments Supervisor, Copy Services and Distribution Services Copy Services Machine Operator

1992-1999 1986-1992 1984-1986

Key Contributions:

s       Operated Xerox machine copiers maneuvered by two operators, producing less than 50,000 images monthly

s       Promoted to supervisor position tasked with the management of four full-time employees; expanded the department from 50,000 impressions monthly to more than 1.5 million images

s       Increased service offerings, including CD production, graphics design, bindery center, dark room activities, lamination services, satellite stations and more

s       Effectively maintained accuracy and compliance of overall operations of the Copy, Print, Distribution, and Archival departments with the company’s established budgets and standards

 

 

 

 

 

Education

 

Master of Management Information Systems - continuing

University of Arkansas, Little Rock, AR: 2009-2010

 

Bachelor of Science in Business Information Systems

John Brown University, Siloam Springs, AR: 2002-2004

 

Prerequisites – Medical Field

Ouachita Technical College, Malvern, AR: 2008-2009

 

Prerequisites – Medical Field

University of Arkansas at Little Rock, Little Rock, AR: Summer 2009

 

 

 

 

Training and Certifications

 

MS Office Suite, MS Project, Power Point, Outlook, Visio, Clarity, SharePoint , JIRRA

and many other software applications

 

Personal Strategies for Navigating Change ▪ 7 Habits of Highly Successful Managers ▪ TQM

Delegating for Productivity and Growth ▪ Personal Listening for Managers

The Principles and Qualities of Genuine Leadership ▪ Time Management for Professional Results

 

Participated in two seminars by Dr Harold Kerzner:

Achieving Project Management Excellence

Project Management: A Systems Approach to Planning, Scheduling and Controlling

 

 

Certified Project Management Professional: PMP #475296 (exp. 07/2017)

 

 

 

Affiliation

 

Project Management Institute: PMI Central Arkansas Chapter